Customer protection
Refund & Returns Policy
This policy explains the return eligibility, inspection and refund process for purchases made through this website.
Return eligibility
Contact customer support at support@shark-beauty.com within 30 days of delivery to request return instructions. Products should be complete, undamaged and include the original packaging, accessories and proof of purchase.
Items that may not be eligible
Opened hygiene-sensitive items, used consumables or refills, clearance items, products missing parts or accessories, damaged items not reported promptly and requests made outside the 30-day return window may be excluded.
How to request a return
- Visit the Contact page and include your order number.
- Describe the product and the reason for the request.
- Wait for return instructions before sending the item.
- Package the item securely with all included parts and documentation.
Please do not send a return without receiving the correct instructions first.
Inspection and approval
Returned items are inspected after arrival. If approved, the product price is refunded to the original payment method. Original shipping charges are normally non-refundable, and return shipping may be deducted unless the item arrived damaged, defective or incorrect.
Damaged or incorrect products
Report damaged, defective or incorrect products promptly. Include your order number and clear details so the issue can be reviewed efficiently.
Refund processing
After approval, payment providers and banks may require additional processing time before the refund appears in your account. We will provide confirmation when the refund has been initiated.
Questions
Use our Contact page for assistance, and review Delivery & Returns for shipping information.