Customer support

Contact Us

Need help with an order, delivery, return or product question? Email our customer support team at support@shark-beauty.com. Please include your order number when contacting us about an existing order.

Before contacting support

• Include your order number for an existing order.
• Include the product name, model or SKU for product questions.
• Describe delivery or product problems clearly.
• Do not send a return before receiving instructions.

Delivery enquiries

Check your dispatch confirmation for tracking information. Carrier tracking may take time to show its first scan. For more details, review Delivery & Returns.

Returns and refunds

Eligible return requests should be made within 30 days of delivery. Read the Refund Policy before sending an item.

Response times

Support enquiries are reviewed during normal business days. Replies may take longer during weekends, public holidays and peak sales periods.

Useful links

FAQ  •  Delivery & Returns  •  Refund Policy  •  Privacy Policy  •  Terms & Conditions